Privacy Policy
How we collect, use, and protect your personal information
Last updated: May 17, 2026
1. Information We Collect
We collect information you provide directly to us, including:
- Personal information: Name, email address, phone number, shipping address, billing address
- Order information: Products purchased, order ID, order date, payment information
- Communication data: Messages you send us via WhatsApp, email, or our contact form
- Device & usage data: IP address, browser type, pages visited, and other analytics data collected automatically when you visit our website
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders (shipping, tracking, customer support)
- Send order confirmations, shipping updates, and delivery notifications
- Respond to your inquiries and provide customer support
- Send promotional communications (only with your consent, which you can withdraw at any time)
- Improve our website, products, and services
- Detect and prevent fraud and unauthorized access
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, shipping carriers, email service providers), under strict confidentiality agreements
- Legal compliance: When required by law, court order, or governmental authority
- Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:
- Order and billing information: 7 years (for tax and legal compliance)
- Account data: Until you request deletion or your account is closed
- Marketing preferences: Until you unsubscribe
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure servers, access controls, and regular security assessments.
While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking
We use cookies and similar technologies to:
- Remember your preferences and cart items
- Understand how you use our website
- Deliver personalized content and recommendations
You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of marketing communications at any time
- Request a copy of your data in a portable format
- Object to certain processing of your data
To exercise any of these rights, please contact us at support@hapmen.com or via WhatsApp +852 5249 5779.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
9. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take immediate steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: