Frequently Asked Questions
Everything you need to know about shopping with Hapmen
🚚 Shipping & Delivery
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Do you offer free shipping?
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Yes! We offer free worldwide shipping on all orders over $59.9. For orders under $59.9, a flat shipping fee of $9.90 applies.
How long will my order take to arrive?
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Standard shipping typically takes 7–14 business days for most destinations. Express options may be available at checkout for faster delivery. You will receive a tracking number once your order ships.
How can I track my order?
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Once your order is shipped, you will receive an email confirmation with a tracking number and link. You can also check your order status by logging into your account.
Do you ship internationally?
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Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. All applicable customs duties and taxes are the responsibility of the customer.
Is your packaging discreet?
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Absolutely. All orders are shipped in plain, unmarked boxes with no indication of the contents. Your privacy is our top priority.
💳 Payment
What payment methods do you accept?
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We accept PayPal and all major credit/debit cards (Visa, Mastercard, American Express, etc.). All transactions are secured with SSL encryption.
Is my payment information secure?
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Yes. We use industry-standard SSL encryption and do not store your payment details. All payments are processed through secure PayPal or payment gateway servers.
Yes, PayPal is available as a payment option at checkout. Simply select PayPal and you will be redirected to complete your payment securely.
↩️ Orders & Returns
Can I cancel or modify my order?
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Orders are processed quickly to ensure fast shipping. If you need to cancel or modify your order, please contact us as soon as possible at
+852 5249 5779 (WhatsApp) and we will do our best to accommodate your request.
What is your return policy?
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We accept returns within 30 days of delivery for unused items in their original packaging. Due to the intimate nature of our products, returns are only accepted for items that have not been used or opened. Please contact us before returning any item.
How do I initiate a return?
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Please contact us via WhatsApp at
+852 5249 5779 or email us with your order number and reason for return. We will provide you with return instructions.
What if my product arrives damaged or defective?
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We are sorry if your item arrived damaged! Please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund as appropriate. Contact us on WhatsApp:
+852 5249 5779.
🎯 Products & Sizing
Are your products body-safe?
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Yes. All our products are made from body-safe materials such as medical-grade silicone, ABS plastic, and TPE. We only source from trusted manufacturers who meet international safety standards.
How do I clean and care for my product?
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Most products can be cleaned with warm water and mild soap or a specialized toy cleaner. Always dry thoroughly before storing. Avoid submerging electronic components in water unless the product is specifically waterproof. Store in a cool, dry place away from direct sunlight.
Do your products come with a warranty?
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Each product is covered by its manufacturer's warranty (typically 1 year). Warranty covers manufacturing defects but not damage caused by misuse. Please retain your proof of purchase for warranty claims.
👤 Account & Contact
How can I contact customer support?
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Do I need an account to place an order?
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No, you can checkout as a guest. However, creating an account allows you to track your orders and save your preferences for faster checkout in the future.
I didn't receive a confirmation email. What should I do?
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Please check your spam/junk folder first. If you still haven't received your confirmation email, please contact us at
support@hapmen.com with your order details.